Explore METCO’s Comprehensive Enterprise Solutions - A Telecom Review Article

APRIL 2017

METCO provides services that help you through your communication solution implementations and guidance on products from our industry partners. We deliver business productivity improvement that meets your challenges and drives your business forward, so you can focus on growing your business.

For more than three decades, METCO has been delivering turnkey telecommunications solutions, rolling out high performing networks, and providing managed services to ISPs, government institutions and private enterprises. And by adapting and adjusting to changes in the market and embracing new challenges, METCO is actively helping to create a unified MEA region. METCO has a reputation for delivering bespoke services and smart technology solutions that deliver exceptional outcomes. These include:

  1. Local Area Network (LAN)

    Many enterprise customers are using a single vendor for all of your data networking needs and lock you into 30% or higher costs over the life of your data network. METCO supports a “best of breed” solutions approach, offering the best data networking solutions.
    METCO offers a wide range of data networking technologies including IP Routing, WAN access, work group LAN,edge and core switching products. Different business environments require different networking solutions;therefore, our data networking team will work closely with you to determine the correct solution to solve your unique business needs.

  3. Wireless LAN

    METCO has in-depth knowledge of Enterprise WLAN solutions. Our WLAN solutions are ideal for efficient management control of any medium to large scale WiFi infrastructure, allowing scalable central control of device configurations ,network changes and advanced services.High capacity and high performance can easily be achieved. Our flexible portfolio lets you build a wireless network that meets the needs of your business.

  5. Mobility

    For employees away from the office, success depends on their ability to always communicate with colleagues and customers. METCO provides employees with mobility tools that mirror the office work environment with all of the features they need to communicate quickly, reliably and cost-effectively. Our mobility solutions help your employees stay available and productive, no matter where they work.Our innovative applications deliver the capabilities of a headquarters’ desk phone to laptops, mobile devices, and landline phones in external locations. Plus, METCO’s mobility services make every step of the deployment process easier from needs assessment and planning, through installation and configuration to ongoing diagnostics and maintenance.

  7. IP Telephony

    With more than 30 years of industry experience, implementing 1000+ system migrations. We have the field experience, technical expertise and end-to-end support capabilities required to design a secure and scalable end-to-end IP telephony voice solution to meet your specific business needs. Our customers include large enterprises with multiple locations across the country and small office locations serving their local community. IP telephony provides away for you to extend common voice communications services to all of your employees in their work spaces – on the main campus ,at branch offices,remote or mobile.

  9. Unified Communications

    As the world of unified Communications (UC) gets more complex, METCO will help you make sense of it all, leveraging familiar technology in new ways to simplify the process of bringing people together and helping them work more effectively. Our experts will help you create a UC collaboration strategy that aligns with your business goals and integrates the best products, applications and services into a seamless converged infrastructure.

  11. Video Collaboration

    To meet the demands of today’s businesses, METCO provides real time video solutions for HD video collaboration and conferencing, which include clients for desktops and mobile devices, as well as traditional meeting room systems. Providing high performance, highly mobile video that connects you in real time, on virtually any network or device to enterprise customers. Desktop video expands the reach of a conference room deployment to remote and desktop users. Our video conferencing systems solutions enable high productivity,multi-location group meetings with HD voice and video collaboration and conferencing, and content sharing. Our mobile application extends video collaboration to mobile devices, smart phones and tablets.Businesses stay closer to their clients by including video in contact center communications.

  13. Contact Center Solutions

    The traditional contact center is becoming obsolete. In a consumer driven, internet enabled world, your customers aren’t just calling you. They want to reach you via email, IM, text,video and more. Simply taking calls isn’t enough to keep customers loyal.You need to proactively reach out to build relationships, upsell and solve problems before they become deal breakers.
    You need to reach your customers using the communications channels they want. And you have to do all of this while cutting costs, improving value of every customer.
    METCO can help. From internal operations to customer relationship management, we offer solutions to help make your entire contact center more effective. METCO has long been recognized as a leader in contact center solutions and as one of the largest Avaya Business Partners, METCO brings the advantages of this world-class call center expertise to your organization.
    You can easily add remote agents when call volumes surge, and gain flexibility for the business continuity and disaster recovery plans.Automated outbound customer contact will improve revenue, minimize agent idol time, prevent empty appointment slots, and create up sell and cross sell opportunities. Timely outbound reminders solve customer needs before they arise, reducing inbound call volumes.


Pioneering Partnerships

We are firm believers, that when it comes to technology, one size or partner does not fit all. That's why we work with several of the world’s leading hardware, software and application development companies so we can bring you the right solution for your unique situation.

We make significant investments in these partnerships each and every year, and we’re continually broadening and strengthening our skills so we can help you seize new opportunities.

  • Avaya (Diamond Partner): Provides solutions across multiple channels and devices for better customer experience, increased productivity and enhanced final performance.
  • Aviat Networks: Provides end-to end wireless solutions form mobility,fixed network applications, and advanced IP network.
  • Cisco: Designs, manufactures,and sells internet protocol-based networking products and services related to the communications and IT industry.
  • Ciena (Platinum partner): Provides network solutions for optical transport and switching, carrier ethernet, data and broadband networks.
  • CTI: A provider of software products include carrier grade billing analytics, self-care, invoice presentment, multi-channel customer interaction recording and call accounting solutions.
  • HPE (Gold Partner): Provides hardware, software, solutions,and services to consumers and enterprises
  • Juniper Networks: Offers high performance network solutions to help service providers, enterprises and the public sector create value and accelerate success.
  • Teleopti: Provides complete strategic solutions for workforce management and telecom expense management.
  • NEC: Provides products and solutions that cross utilize the client’s experience with global resources.
  • Microsoft Solutions Framework(MSF) is a set of principles,models, disciplines, concepts and guidelines for delivering information technology solutions from Microsoft.
  • Siae (Gold Partner): Offers wireless backhaul and fronthaul solutions that comprise microwave and millimeter wave radio systems.
  • Verint: Provides Solutions capture,distill, and analyze complex and underused information sources (such as voice, video and unstructured text)