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Certified Avaya Partner

DIAMOND PARTNER

As a Diamond Strategic Certified Avaya partner and Partner in Customer Service Excellence, METCO has sales, design, technical, implementation and services depth in all aspects of Avaya technology, and became one of the first partners to achieve full accreditation.

Our Avaya services build on leading technical skills, award-winning integration capability and added value, complemented with a personal approach and commitment to customer care, development and knowledge sharing.

We showcase our commitment to Avaya in roadmap planning, consulting and ongoing services for unified communications, workforce optimization, customer experience, video conferencing, networking and collaboration.

“METCO has been a long-term partner of Avaya, having worked with Nortel before the acquisition, so they have a strong knowledge of the market and the direction it is heading, they are a proven systems integrator, having a deep knowledge base across all our portfolio, and dominate in the contact center domain. We also have the largest market share in unified communications, served mostly by METCO, and they have also proven their networking capabilities and won some huge references.”

-Faten Halabi, Regional Sales Leader for Bahrain, Iraq, Kuwait, and Pakistan
 
 
SOLUTIONS
 

Cloud:

Great Experiences Made Easy in the Cloud

Your business needs a cloud solution that delivers flexible features, functions, and value—without any compromise. Whether you’re a smaller business, need enterprise scale, or you’re somewhere in the middle, Avaya delivers cloud communications your way.

With Avaya OneCloud, you can seamlessly scale your solution and get to market faster with always-on resources available to meet your needs. And with cloud technology, you’ll never have to deal with technology obsolescence. You can focus on providing great customer experiences, improving productivity, and growing your business.

 
 

UCaaS and CCaaS solutions delivered in a cloud-based model ensures you have the latest software, helps control costs using self-service tools, and provides near-zero operational costs.

 

You have control when Avaya helps install, operate, and manage your cloud solution based on service agreements that you design. Avaya can provision the equipment stack and host it on your premises or in one of our data centers.

Build Communications Platform-as-a-Service (CPaaS) apps with ease and integrate them into any application or workflow, or with your current communications systems.

 

Communications for Small-to-Medium Businesses

All-in-one cloud-based software and storefront that lets you mix and match the bundles and functionality that's right for you, with an easy pay-as-you-go model.

 

 

 
 
 
 

UNIFIED COMMUNICATIONS:

Accelerate Your Business: A Single App for Calling, Messaging, Meetings & Team Collaboration

Take collaboration and productivity to new levels. Give your employees a single app for calling, messaging, meetings, and team collaboration—all with the same ease of use they get from their personal apps.

As you cut the complexity, you’ll reduce the security risks and productivity drain from having multiple solutions in your workplace. Your team is better connected and enabled, becoming stronger customer advocates and driving loyalty with your brand.

Avaya is a leader in Unified Communications Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud.

 
 

Calling remains a critical part of workplace communications. When your employees have a system that is enabled for mobility, supported by messaging, and integrated into meetings and team collaboration, they have the fastest, clearest way to build relationships.

 

Give your people the simplicity of doing it all in one—messaging, voice, video, conferencing, and team collaboration—all on an intuitive BYOD-enabled platform. It will end your struggle with juggling multiple apps, and the complexity, expense, and lack of integration that comes with them.

Take your business from video conferencing to true, connected employee engagement. Move beyond your dedicated video conferencing rooms to the desktops and mobile devices your people use every day, everywhere.

 

 

 
 
 
 

 
 

CONTACT CENTER:

Build Loyalty and Value with Every Customer Experience

Give customers a smart, positive experience every time, and you’ll win a lifetime of loyalty. We can help you do exactly that. Customers can choose fast and efficient self-service on the channels they prefer, with an agent available to help as needed. It’s always seamless and context-driven.

Agents also need to stay in sync and keep pace with customer expectations. With a consolidated view of relevant information, they can exceed expectations and reach great outcomes, faster. As you gain a deeper understanding of customer needs, your teams become more efficient and effective. Avaya is the leader in Contact Center Solutions and can deliver it the way you need it—on premise or private, public or hybrid cloud.

 
 

Focus agents where customers need them most by automating solutions for inbound and outbound speech, video, email and chat applications—removing distractions and keeping your teams focused on what’s important.

 

Match your best agents with customers by connecting them to the right resources at the right time. Our solutions map customer experiences across all channels to help customers get the ultimate personalized experience every time.

Improve performance and industry compliance with interaction recording, quality evaluations, automated coaching, customer feedback, voice analytics and automated scheduling. Real-time and historical reports identify areas of excellence and improvement.

 

Artificial Intelligence

Create smarter, more intuitive interactions that both improve agent productivity and increase customer satisfaction. Our AI solutions enhance human decision-making, simplify operations, and automate processes.

 

Mobile Experience

Identify mobile callers before they reach your contact center and offer them a mobile web experience unique to their device. Reduce wait times, increase information access, and free up agents to focus on higher-value activities as you reduce costs.

 
 
 

PHONES AND DEVICES:

True Multimedia Collaboration, Within Reach

Whether it's on premises, in the cloud, or a hybrid model, we've got you covered. With one of the broadest business phone and device portfolios in the industry, we can help you get the most out of your UC investments.

The right tools make all the difference. With Avaya smart phones and multimedia devices, you can step up collaboration and productivity while you incorporate future innovation. We help you bring consumer technology to the employee desktop in a way that makes sense for your business.

 
 

Turns out business users still prefer desktop phones. Our phones deliver exceptional reliability, scalable provisioning, and SIP or H.323 support to unlock the full potential of Avaya and approved third-party UC platforms.

 

It’s time to reimagine what a desktop phone can do. Avaya Vantage offers one-touch and voice-controlled audio, video and text, and an all-glass touchscreen with millions of cloud-based apps available at the touch of a finger.

Your teams should focus on their meetings, not making the conferencing device work. We deliver audio and video capabilities that offer seamless support for both Avaya and approved third-party UC platforms.

 

Wireless Campus

Your employees are on the go. Avaya helps you keep everyone securely connected and productive. They’ll get clear voice, directory access, conferencing, and messaging—all as they move throughout your building or across campus.

 

Headsets

Vibrant sound is essential when you’re working in a busy, open space—and wonderful even in quiet surroundings. Optimized for multimedia, our headsets can help you be more productive—hear what’s said the first time. And thanks to Avaya-patented AcousticEdge™ Technology, your hearing is protected too.