MANAGED SERVICES
It’s an evolving world, one where Information and Communication Technology (ICT) is constantly and rapidly changing. But, with expanding networks, insufficient technical skills, prohibitive management costs and a lack of timely expertise, organizations are struggling to keep up to speed.
That’s why METCO offers a full range of managed services. We ensure that your communication and information technology needs are fulfilled so that you can focus your resources on what’s important to you – the core functions of your business.
Our managed services team works closely with clients to clearly identify their ongoing requirements, KPIs, and targets. We have the ICT expertise to roll-out efficient and high-quality transmission infrastructures, voice and data networks, and enterprise applications. And all our policies, procedures and processes are compliant with industry best practices.
Our managed services include:
- 24/7 network monitoring
- Fault management
- Field support
- Client SLA/KPI compliance
- Repair and return cycle management
- Back-up and patch management