Teleopti is a provider of solutions for strategic Workforce Management (WFM) and Telecom Expense Management (TEM). The company is renowned for developing advanced and user-friendly solutions based on client requirements. Hundreds of enterprises around the world rely on Teleopti to achieve optimal operational efficiency in their contact centre in order to provide the highest levels of service to their users.
Teleopti WFM is a complete solution for strategic Workforce Management (WFM) that optimizes your contact center, back-office - as well as all your branch offices and stores.
(a) Contact Center Workforce Management
(b) Workforce Management in the Back Office
(c) Workforce Management for Branches and Stores
Technology Optimization Management-ProOpti
ProOpti provides software that removes the stress and manual work of handling IT and communications services, returning business value and increased usage.
(a)TEM for Operators
(b) TEM for Enterprises
(c) TEM as a Cloud Service